Refund Policy

Your satisfaction is our priority. Learn about our return and refund process at SHEAVERA.

Our Commitment to You

At SHEAVERA, your satisfaction is our top priority. We believe in creating skincare products that not only nourish your skin but also provide you with complete peace of mind. If for any reason you are not fully satisfied with your purchase, we're here to help ensure your skincare journey remains positive and rewarding.

Returns & Issues

We want you to love every SHEAVERA product you receive. Please inspect your order carefully upon arrival to ensure everything is perfect.

1

Inspect Carefully

Check your order immediately upon delivery for any damage, leaks, or incorrect items

2

Report Promptly

Contact us within 24 hours if there are any issues with your order

3

Document Clearly

Provide your order number and clear photos showing the issue clearly

For damaged, incorrect, or defective items, please contact us within 24 hours of delivery at info@sheavera.com, providing your order number and clear photos of the issue.

Important Hygiene Note: Due to the nature of our skincare and aromatherapy products and for hygiene and safety reasons, we do not accept returns or exchanges for used or opened items. This policy ensures the safety and quality of our products for all customers.

Refunds

If your case is eligible for a refund (for example, you received a wrong or damaged product), we will process it promptly. Refunds will be issued to your original payment method after reviewing and approving your request.

Refunds typically appear in your account within 5-10 business days after approval,

Non-Refundable Items

To ensure the safety and quality of our products for all customers, the following items cannot be refunded:

  • Opened or used skincare products
  • Products returned without prior contact and approval
  • Orders reported after 24 hours of receipt
  • Products damaged due to improper storage or handling after delivery
  • Products purchased during clearance or final sale events
  • Shipping costs (unless the error was on our part)

We carefully craft each SHEAVERA product to meet our high standards of quality and effectiveness. Every ingredient is selected for its purity and benefit to your skin. If you have any concerns about a product, please reach out before using it so we can assist you promptly and ensure you have the best possible experience with our skincare line.

Need Assistance?

For any questions about our refund policy or if you need help with an order, please don't hesitate to reach out. Our customer care team is here to support your SHEAVERA experience and ensure you're completely satisfied with every purchase.

Contact Our Team

We typically respond within 24 hours during business days.